TERMS & CONDITIONS

These Terms and Conditions apply to all memberships and services provided by Uplifted. By signing up for a membership, you confirm that you have read, understood, and agree to the terms below.

Membership Structure
Memberships are monthly rolling contracts with a minimum commitment of four billing cycles, equivalent to three full months. Memberships cannot be cancelled during the minimum term.

Payments and Billing
Membership payments are processed via Stripe and are billed monthly in advance on the 1st of each month. The first payment will be pro-rated from the date of sign-up to the next billing date.
If a payment fails, Stripe will automatically retry payment attempts over a period of up to ten days. If payment remains unsuccessful, the membership will be suspended until outstanding payments are made in full. Access to training sessions will not be available while a membership is suspended.

Cancellation Policy
Memberships may be cancelled at any time after the minimum term by providing at least 30 days’ notice. Cancellation requests must be submitted either by emailing hello@trainuplifted.co.uk or via the member’s TeamUp customer profile.
Cancellation requests submitted through social media, whatsapp or verbal communication will not be accepted.

Membership Freeze Policy
Membership freezes are permitted where a member has been advised not to exercise by a medical professional, or in other extenuating circumstances, at the discretion of Uplifted.
Memberships may also be frozen for travel where a member is away for more than ten consecutive days. Travel freezes must be requested with at least 30 days’ notice and are limited to a maximum of two per calendar year. During a freeze, membership fees will be pro-rated for that billing period.
All freeze requests are subject to approval and must be requested in advance. Retroactive freezes cannot be applied.

Session Booking and Cancellations Policy
All training sessions must be booked in advance. Members may book sessions up to one month ahead and no later than two hours before the session start time.
Sessions cancelled with less than 24 hours’ notice will not incur a monetary fee but will count as a used session within the member’s allocated session allowance for that billing cycle. Members may cancel a booked session at any time and are encouraged to do so as soon as they know they cannot attend. This avoids the session being classified as a no-show and allows another member on the waitlist the opportunity to attend.
One no-show per billing month will be treated as a used session. Any additional no-shows within the same billing month will incur a £10 fee per occurrence. Repeated failure to attend booked sessions may result in membership review and potential termination at the discretion of Uplifted.
Unused sessions do not roll over and will expire at the end of each billing cycle.

Lateness and Arrival Times
Late entry to sessions is at the discretion of the coach. Due to the size of the training space and session scheduling, members should aim to arrive close to their scheduled start time unless otherwise advised by a coach.

Membership Changes
Members may request to downgrade their membership by providing at least 30 days’ notice. Upgrades may be requested at any time and will take effect from the next billing cycle.

Behaviour and Conduct
Uplifted is committed to providing a safe, supportive, and inclusive environment. Members are expected to treat coaches and fellow members with respect and kindness at all times.
Harassment, bullying, or discriminatory behaviour of any kind will not be tolerated. This includes, but is not limited to, discrimination or harassment based on sex, gender identity, sexual orientation, race, ethnicity, religion, disability, or age. Any behaviour or language deemed inappropriate may result in immediate termination of membership without refund.

Session Cancellations and Gym Closures
If a booked session is cancelled due to coach illness, emergency, or other unavoidable circumstances, the session will be reimbursed to the member’s session allowance.
Memberships will be frozen during coach holidays extending beyond 5 days, and any planned closures will be communicated with at least 30 days’ notice wherever possible.
Planned general closures for Christmas and Bank holidays will always be communicated in advance.

Communication and Data
Members may opt in or out of marketing emails at the point of sign-up or at any time thereafter. 1:1 Communication relating to consultations, check-ins, or coaching support may take place via the member’s preferred method, including email, WhatsApp, or video call.
Personal data will be handled in accordance with applicable data protection legislation.

Acceptance of Terms
By completing the sign-up process and selecting the acceptance checkbox, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.